COVID-19: MEASURES WE HAVE TAKEN TO PROTECT YOU AND YOUR HOME
Updated: May 6, 2020
In these trying times, we hope this post finds you and your family healthy! The coronavirus outbreak across our country continues to expand, and there is a lot of uncertainty in the world right now.
We want to let you know that we are not taking this virus lightly and we have made some changes to our services to ensure you and your family's safety. The changes we have made related to the Coronavirus are always under consideration of the latest recommendations of national and local health officials.
Safety steps we are taking to protect your home and family from the coronavirus
Our technicians now have a powerful disinfectant and sanitizer in addition to their other cleaning supplies. Not only will this be used to disinfect our cleaning equipment before and after each home is cleaned, but it will also be used on high-risk, high-touch areas in your home.
These high touch areas are things such as door handles and light switches and our new cleaning protocols can help protect your health and safety. We also use products that meet the criteria of the EPA specifically for use against the coronavirus.
These products will be used in conjunction with our regular cleaning, polishing, dusting, mopping, vacuuming and cleaning services. We want to offer the best to our clients and assure them that we are taking the required precautions against the spread of harmful germs and bacteria.
As you might expect, our cleaning technicians can clean multiple locations on a given day, and you may be concerned about cross-contamination.
We have already made this a priority in our cleaning protocols well before the issues with COVID-19. In the cleaning industry, preventing cross-contamination both within and between jobs is built into the way we do business.
Many of these practices help prevent issues with cross-contamination are not new to our cleaning technicians. Rest assured that our technicians are already well trained in preventing cross-contamination while cleaning homes.
Our employees will disinfect hands and put on gloves immediately prior to entering each home. They will also be wearing face mask at all jobs going forward. Gloves are changed during the cleaning as well to prevent cross-contamination between different areas of the home.
Sponges, cleaning cloths, and magic erasers are used at one job and then either disposed of or bagged separately to be returned to the office for disinfection.
Equipment such as vacuums or scrub brushes are thoroughly disinfected with the sanitation and disinfecting products we listed above in between each job as well.
Adjusting our cleaning technician schedules with more solo routes to promote social distancing
Based on the most recent business guidelines from the CDC on social distancing, we have changed the way we do the schedule to incorporate more solo technician routes. We have also limited the days our technicians come into the office to pick-up supplies and route information.
While we will still maintain some 2-person routes for jobs that are too large to be cleaned by an individual technician, most of our technicians will be working alone for all or most of the day.
Your cleaning times may increase, but it is in everyone's best interest to prevent any potential spread of the Coronavirus. We appreciate your understanding as we implement this policy.
We maintain at least a 6-foot distance from your pets to keep them safe as well
While cleaning your homes, our technicians will maintain at least a 6-foot distance from any occupants. This will include your pets.
Currently, there is no consensus on whether or not this virus can be transmitted by our pets, but until we know more, we will err on the side of caution.
If you can, please crate pets during the cleaning to minimize contact with our technicians. This will help us reduce contact with your pets and can help us clean your home faster.
Paid Sick Leave for our Cleaning Team
All employees who are eligible will receive paid sick leave at this time of crisis. We make it clear to employees that they are to stay home if they aren’t feeling well, without risking their job or paycheck.
Many employees have PTO in addition to sick pay, and we are educating all employees on additional benefit packages if they do need to take time off if they or a family member becomes ill.
Currently, no one at our company has contracted the virus, nor been in contact with someone who has. Our technicians are as concerned about getting sick as we know you must be, but they also want to have work if they are healthy.
All of these changes reflect the latest business recommendations from the CDC and local health professionals. We will continue to monitor their recommendations, as well as best practices within our industry as things progress.
Cleaning is an Essential Service
If you or a member of your household has had COVID-19 or tested positive for the coronavirus, please cancel all cleanings until you or they have been symptom-free for at least two weeks. You must let us know we care about your safety, our staff, and the community as a whole. Taking these measures can help us prevent the further spread of the virus.
In the meantime, having your home professionally cleaned is an important component in overall defense against the spread of the virus, and we will continue to provide this essential service along with the quality you have come to expect.
In fact, during this time we would love it if you could share our name with your friends and family. If you know someone who could benefit from our services, please send them our way. Gift cards are also a great option to spread the cleaning love, and they can be easily purchased online.
Lock in future savings by pre-paying for services
During these times of uncertainty, we understand if you may feel like putting your cleaning services on hold or if you wish to temporarily cancel your service. At the same time, we do feel that having your home cleaned regularly through this time of crisis can help you keep your family safe.
For those who are interested in extra savings, we are now also currently offering a discount for those who pre-pay in advance for future services. While the COVID-19 issues are spreading quickly, we all know it will eventually end and we will go back to business as usual.
With that in mind, for those who wish to pre-pay for services to be rendered when things quiet down, we are happy to do so and postpone your service, while also offering a discount for pre-paying.
If you would like to learn more about prepaying for services and receiving a discount, contact us to learn more.
We hope everyone stays safe and healthy. As always, if you have any questions or concerns at all, please don’t hesitate to reach out. We’re happy to chat with you!