FAQ'S

Are the teams generally on-time?

We give the teams a 2-hour arrival window due to certain things being out of our control - traffic, weather, longer times at previous clients. We ask for your patience as the teams do their best to arrive to your property on-time.

What is your cancellation policy?

How many people are on a team?

We require a 24-hour cancellation notice. Should we receive a cancellation for an appointment within the 24-hour timeframe, we charge a $50 fee.

Depending on the size of the job, we typically send out two people per team.

Is your team pet friendly?

Absolutely! We love pets and do our best to work efficiently in their presence.

Do I need to provide any supplies?

The team brings everything they need to do their job, including a vacuum cleaner, step ladder (if necessary), and mops.

What kind of supplies do you use?

In the interest of being environmentally friendly, we use only green products for our cleaning services. No harsh chemicals.

Are your teams insured?

Absolutely! We can show proof of insurance at your request.

How are your teams taking precaution during COVID?

We wrote a blog here for you to read on the precautions that we're taking. But at a high level, our teams are required to wear a mask and gloves and keep social distance during the appointments.

Can we be home while you're cleaning?

Of course we will not kick you out of your own home; however, if the space is too small to keep a reasonable social distance, we would prefer it if you could make yourself scarce for a short while.

What's the difference between a Standard Cleaning vs. Deep Cleaning?

Basically, the Deep Cleaning service is a more intense cleaning. It takes twice as long as a Standard Cleaning and is a lot more thorough. To read more details of what each service entails here.

How much does it cost for window cleaning?

The pricing for windows determines on the size and quantity. The teams will be sure to provide you with pricing when they arrive for your appointment.

How long does it typically take for the cleaning?

It depends on the square footage of your home. We typically book in two-hour increments; however, we do realize not all projects are the same. Should it take longer than two hours, our teams will stay as long as it takes to get the job done right.

What methods of payment do you accept?

We accept cash, check, or credit cards. For your convenience, the teams may accept payment after your cleaning service.

Do your rates include tips?

No, they do not. Our teams are grateful for any gratuity provided to them.

CONTACT

3501 N Southport Avenue, Suite 110

Chicago, IL 60657

Tel: 773-769-9145​

E-Mail: office@chicagocleanhome.com

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